Returns & Refunds
Would you like to return an item? You can quickly and easily register your return via our Returns Portal.
Please register your return withing 14 days of receiving your order via the Returns Portal and select the appropriate reason for the return. This allows us to correctly process your return as quickly as possible.
Who pays the return shipping costs?
Whether we cover the return shipping costs or you are responsible for them depends on the reason for the return:
- Item not wanted: You are responsible for the return shipping costs.
- Item is defective or damaged: If the item has a valid defect, we will cover the return shipping costs.
- Wrong item received: If we have sent you an item different from the one you ordered, we will cover the return shipping costs.
Please select the appropriate reason for your return in the Returns Portal and follow the instructions provided there.
Processing your return
Once we have received your return, we will inspect and process it. Processing may take up to 14 days. As soon as your return has been processed, we will notify you by email. If a refund is issued, we will generally use the same payment method that you used for your original order, unless expressly agreed otherwise.
Cancel your contract
Would you like to exercise your statutory right of withdrawal? You can withdraw from your contract within the statutory 14-day withdrawal period. To do so, use the “Cancel contract” button and follow the instructions in the portal. In the event of withdrawal, you are responsible for the direct costs of returning the goods. Further information on the requirements, deadlines and consequences of withdrawal can be found in our cancellation policy.
Do you have any questions or concerns? If you have any questions about your return or order, please contact us via our contact form.
